Comptoir des aides de suppléance à l’audition (CASA) du CISSS de la Montérégie-Ouest

CISSS de la Montérégie-Ouest

An assistive listening device (ALD) is a device that helps limit the impacts of deafness. It is designed to give people with a hearing impairment more autonomy and independence, and to help them feel safer. 

The CISSS de la Montérégie-Ouest’s Comptoir des aides de suppléance à l’audition (CASA) (assistive listening device counter) is a Régie de l'assurance maladie du Québec (RAMQ) accredited and authorized distributor serving the population of the Montérégie region. 

The purpose of the program is to give out, replace or repair assistive listening devices to aid in the transmission of sound or text, or to alert hearing impaired people to certain sounds in their environment, and that meet the criteria of a paying agency (RAMQ, SAAQ, Veterans Affairs, CNESST). 

The services are available without an appointment, in person, by telephone or by email, at the Centre de réadaptation en déficience physique de Saint-Hubert.

The CASA also offers an ALD repair service, including the loan of an ALD while the defective one is being repaired. ALDs can be delivered and dropped off for repair at any one of the physical rehabilitation centres in the Montérégie region.

Request an ALD from the CASA

To request an ALD for yourself or to refer a user for an ALD, the following documents are required: 

  1. RAMQ form 3485 entitled Recommandation – aide de suppléance à l’audition, filled out by an audiologist within the past year. 
  2. An audiogram issued by an audiologist within the past year. 
  3. A medical certificate signed by an ear, nose and throat (ENT) doctor within the past year or indicating that the deafness is permanent, unless there is already a valid certificate in the user’s RAMQ file. 

These documents can be sent by mail or fax or brought in person to the Centre de réadaptation en déficience physique – installation St-Hubert.