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If your condition is not urgent…. THINK ABOUT YOUR OTHER OPTIONS!

CISSS de la Montérégie-Ouest
IMPORTANT NOTICE | Temporary Ministerial Directive

Considering the current situation, users with cases considered as non-priority (priority 4 or 5) who arrive at the emergency department will be systematically referred to an alternative resource.


When should you go to the emergency department?

If you have an URGENT health problem that requires IMMEDIATE CARE.

If your condition is not urgent…. THINK ABOUT YOUR OTHER OPTIONS!

Holiday Health Kit

For a healthy holiday season, here are a few things to keep in mind depending on your situation or health problem:

Other useful tools

These different sheets can help you learn more about the signs, symptoms and treatment of the most common ailments.

Information sheets

Your pharmacist can do moreFrech only

Pinkeye (Conjunctivitis)

Concussion Frech only

Ingrown toenail

Fever in infant

Stomach flu

Laryngitis in children

Back pain Frech only


You need to go to the emergency department: How does it work?

The emergency department does not operate on a “first come, first served” basis.

The severity of your condition (not the time of your arrival) determines the order in which you see the medical staff. Therefore, waiting times can vary considerably from person to person, depending on their condition. 

Priority levels in the emergency room

The triage nurse will ask you a few questions about your health. She will also take your vital signs (blood pressure, pulse, temperature, pain level, etc.).

This assessment will determine the urgency of your condition (priority 1 to 5) and determine who needs to be seen first by the medical staff.



Life-threatening: immediate intervention
(Loss of consciousness, cardiac arrest)



Rapid response
(Severe chest pain, severe respiratory distress, signs a stroke)



Serious condition, not life-threatening
(Fractures, signs of an infection)



No need for immediate intervention
(Minor burn, minor allergic reaction)



Go to a clinic, FMG or CLSC
(Fever, stomach flu, signs of urinary tract infection, back pain, earwax blockage, ingrown toenail)

This list is not exhaustive and is for information purposes only.


Arriving by ambulance
does not mean you will be seen faster in the emergency department.

If your condition is non-urgent, you will go through the same steps as the other users. You may even be sent to the waiting room.

Not to mention the cost of the ambulance transport!


Do you need to travel for medical reasons?

Some organizations provide accompaniment/transportation for medical needs, even during the pandemic.


En savoir plus sur la situation dans les urgences