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Coronavirus (COVID-19)

CISSS de la Montérégie-Centre

The CISSS de la Montérégie-Centre is monitoring the coronavirus (COVID-19) situation very closely. Note that the CISSS de la Montérégie-Centre continues to take all necessary measures to protect its personnel and its users by complying with the rules and procedures issued by the Ministère de la Santé et des Services sociaux (MSSS).

Given the rapidly evolving situation, the MSSS posts regular updates to its general measures and public recommendations at www.quebec.ca/en/coronavirus. We have created this page as a central resource to answer all your questions.

If you want to know more about the situation in Montérégie, you can consult our page : COVID-19 data for Montérégie (french only).

 

Vaccination against COVID-19

Visit our Vaccination against COVID-19 page.

 

Getting tested

IMPORTANT: About to travel?

Our screening clinics do not provide COVID-19 tests for people who need travel certificates. In addition, the results provided do not mention the technique used (PCR or not).

Travelers must therefore use a private laboratory for their test. Check travel information and the list of laboratories which offer this service.

Who should get tested?

To find out if you should go and get tested, use the COVID-19 Symptom Self-Assessment Tool.

Get tested at a Designated Testing Clinic

  • by visiting clicsante.ca
  • or by calling 450 644-4545 or 1 877 644-4545

Disclosure of test results

Considering the high number of diagnostic tests, it is possible there will be a delay in providing results. However, if you have not received a result within 72 hours of taking the test, contact your CISSS (which is my CISSS?). Provide your first and last names, date of birth, address, telephone number, date and location of test. A professional will return your call within 24 hours.

Rapid home testing

To learn more about using rapid tests and interpreting results, please click here.

Reporting rapid test results

Did a rapid home test come back positive? Declare your result now by clicking here.

 

Instructions to follow for your isolation

Instructions to follow for your isolation at home as well as to lift your isolation, publish by the Direction de santé publique de la Montérégie. See the end of the documents for english version.

 

Oral COVID-19 treatment

Do you have COVID-19 and have had symptoms for less than 5 days? A treatment exists and you could benefit from it if you are at risk of developing serious complications.

To find out if you meet the criteria, visit quebec.ca/COVIDtreatment.

 

Are you worried about your health?

If your condition requires immediate assistance, dial 911.

For advice concerning your state of health or that of a relative or friend, you can call Info-Santé at 811 at any time, 24 hours a day, 7 days a week.

Do you need a medical consultation?

If you have a family physician, make an appointment with your family medicine group or medical clinic. If your doctor is not available, check whether you can consult another physician in the clinic.

If you do not have a family physician, or your physician cannot see you within a reasonable period, you can find a walk-in clinic by consulting sante.gouv.qc.ca

 

Practical health tool related to COVID-19

  • If you believe you have been exposed to COVID-19 or have symptoms similar to COVID-19, you are invited to complete the COVID-19 Symptom Self-Assessment Tool to get a recommendation on the next steps to follow, according to your condition. 
  • The Self-Care Guide - COVID-19 was designed to help you make the best possible decisions about your health and that of your loved ones during the COVID-19 pandemic.
    More specifically, it contains information about how best to protect against COVID-19, how to take care of yourself or provide basic care to family members, and when and who to consult if you require care and services.
  • The Decision Fact Sheet is a tool that will guide you through situations that include COVID-19 symptoms.  Available in many other languages.

 

Worried about your mental health?

The stress generated by the crisis is a normal defence mechanism, but that doesn’t change the fact that it’s unpleasant. However, you can do something about it.

If you are feeling stressed, anxious, or depressed, you can consult the document created by the MSSS that explains the ways in which stress, anxiety and depression can manifest, and ideas for taking care of yourself.

Other resources are also available to support you as needed:

  • Info-social at 811
    24/7 service. The professionals at 811 will give you advice and answer your psychosocial questions. They may also refer you to an appropriate resource within the health and social services network or in the community, as needed.
     
  • CLSC psychosocial services intake department
    24/7 service. Leave a message and a psychosocial worker will call you back. They will analyze your situation and refer you to the appropriate service or to a community resource, as needed.
    • CLSC de la Vallée-des-Forts: 450-358-2572, ext. 4510
    • CLSC du Richelieu: 450-658-7561, ext. 4510
    • CLSC Samuel-de-Champlain: 450-445-4452, ext. 2666
    • CLSC St-Hubert: 450-443-7400, ext. 7318
       
  • 1-866-Appelle
    24/7 service. If you or a loved one is in distress, you can call 1-866-APPELLE (277-3553) toll-free, anywhere in Québec. Suicide prevention centres are staffed by professionals, qualified counsellors, and trained volunteers to address all your requests for help and answer your questions.

 

Prevention and symptoms

For more information about how to protect yourself from coronavirus (COVID-19) and identify the main symptoms, visit quebec.ca/en/coronavirus. General health recommendations (hand washing, face coverings, isolation, etc.)

 

Wearing a face cover or a mask

Wearing a face cover or mask is now mandatory upon entering in our facilities, as it is everywhere in Quebec, for anyone 12 years of age and over. This rule applies to all our facilities, including our hospitals, CLSCs, CHSLDs, administrative establishments, outpatient clinics, family medicine groups, etc.

Procedural masks compulsory for some users

Please note that procedural masks are compulsory in the following situations and will be provided:

  • Users presenting flu like symptoms, gastroenteritis or any COVID-19 symptoms;
  • Visitors, caregivers and attendants of a hospitalized individual or a resident in a CHSLD

Exemption for wearing a face cover or a mask

Children under the age of 12 and anyone with a specific medical condition that precludes wearing a face cover or mask, in particular those who are unable to put on or remove their mask themselves.

For further information visit: www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/wearing-a-face-covering-in-public-settings-in-the-context-of-the-covid-19-pandemic

 

Specimens by appointment only

The specimen centres at the CISSS de la Montérégie-Centre have now reopened, but by appointment only.

This measure took effect on Monday, March 16, 2020, until further notice, and will serve to limit the number of people in our waiting rooms.

Appointments for specimen collections must be made online at santemc.quebec/prelevements.

 

Visitors

When a care unit has had an outbreak of COVID or when our emergency departments are extremely busy, visits from users are restricted. For these sectors, only visits for humanitarian reasons or from caregivers are authorized. Wearing a mask is mandatory at all time during the visits. 

In such a context, within a 24 hour period, two caregivers may accompany a user at a time, unless there is an exception.

If one of your relatives is hospitalized in a care unit, it is preferable to telephone the hospital concerned before going there in order to verify whether the unit in question has had an outbreak.

In units which have not had an outbreak, visits are permitted at the Hôpital Charles-Le Moyne and the Hôpital du Haut-Richelieu, as follows:

  • One visitor at the time can visit a hospital patient (excluding the caregivers), unless there are humanitarian reasons.
  • Visiting hours are from 2 to 8 p.m.
  • During a 24-hour period, two caregivers at a time may accompany a user, unless there is an exception.

Exclusions of visits

Please note that no family caregivers or visitors with a confirmed and unrecovered diagnosis of COVID-19, under investigation or symptomatic, are admitted to any hospital in any sector. However, these persons may be authorized to visit for humanitarian purposes such as accompanying a child, a woman in labour or a person in a critical or end-of-life situation.

CHSLD

Caregivers and visitors must strictly adhere to sanitary guidelines in the living environment such as

  • disinfecting their hands and wearing a procedure mask, upon entering the living environment; 
  • Wear the mask at all times;
  • Do not come in if you have symptoms such as cough, fever, diarrhea, etc. 

IMPORTANT: Outbreak unit: visiting procedures may be adapted according to the epidemiological situation.  Follow the guidelines set up and posted at the entrance of the units or residents' rooms during such a situation.

Informal caregivers are defined as follows:

An informal caregiver is someone who, on a continuous or occasional basis, provides support to a loved one who has a temporary or permanent disability and with whom they share an emotional bond, whether or not they are family. Support is provided on a non-professional, informal basis and regardless of the loved one’s age, living environment, or the nature of their disability, whether physical, psychological, psychosocial, or otherwise. Support can take a variety of forms, such as personal care assistance, emotional support, or help with organizing care.

The exclusion criteria for informal caregivers and visitors are as follows:

  • people infected with COVID-19;
  • people suspected of having COVID-19 due to the presence of compatible symptoms;
  • people who are symptomatic pending a COVID-19 test result;
  • people who have had close contact with a confirmed case;
  • people who have been instructed to self-isolate by public health authorities.

Visits for persons in palliative and end of life care

Visits are permitted for persons in palliative and end of life care in all environments. To find out the instructions associated with these visits, please consult the manager of your loved one's care unit.

 

Situation in the Montérégie region

 

Call for people with experience or training in health or social services

Anyone with experience or training in health or social services who would like to help in the fight to prevent the spread of COVID-19 is encouraged to visit https://jecontribuecovid19.gouv.qc.ca.

Please include the following information in your message:

  • Your full name
  • Region where you would like to work
  • Position you are qualified to fill
  • Desired activity sector
  • Valid (or expired) permit from a professional order, where applicable
  • Phone number and email

Want to volunteer? https://www.jebenevole.ca/

Thank you for your interest!

 

List of home care resources

Amid the COVID-19 pandemic, the Direction de santé publique de la Montérégie has compiled a list of key services and resources for people in self-isolation.

Want to know which grocery stores, pharmacies, and community organizations offer home delivery or telephone support?

The attached list is updated regularly.

Given the rapidly evolving nature of the situation, note that we cannot guarantee the real-time accuracy of the information in this document.
List of grocery stores, community organizations, and pharmacies offering delivery services, telephone support, or other home care services (French only)

 

Tools for pregnant women and new mothers

 

Useful links

 

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