The CISSS de la Montérégie-Centre is monitoring the coronavirus (COVID-19) situation very closely. Note that the CISSS de la Montérégie-Centre continues to take all necessary measures to protect its personnel and its users by complying with the rules and procedures issued by the Ministère de la Santé et des Services sociaux (MSSS).
Given the rapidly evolving situation, the MSSS posts regular updates to its general measures and public recommendations at www.quebec.ca/en/coronavirus. We have created this page as a central resource to answer all your questions.
Consult the COVID-19 Alert levels map to find out the alert level and the measures to be observed in Montérégie.
If you want to know more about the situation in Montérégie, you can consult our page : COVID-19 data for Montérégie (french only).
Vaccination against COVID-19
Visit our Vaccination against COVID-19 page.
Practical health tool related to COVID-19
- If you believe you have been exposed to COVID-19 or have symptoms similar to COVID-19, you are invited to complete the COVID-19 Symptom Self-Assessment Tool to get a recommendation on the next steps to follow, according to your condition.
- The Self-Care Guide - COVID-19 was designed to help you make the best possible decisions about your health and that of your loved ones during the COVID-19 pandemic.
More specifically, it contains information about how best to protect against COVID-19, how to take care of yourself or provide basic care to family members, and when and who to consult if you require care and services.
- The Decision Fact Sheet is a tool that will guide you through situations that include COVID-19 symptoms. Available in many other languages.
IMPORTANT: About to travel?
Our screening clinics do not provide COVID-19 tests for people who need travel certificates. In addition, the results provided do not mention the technique used (PCR or not).
Travelers must therefore use a private laboratory for their test. Check travel information and the list of laboratories which offer this service.
Who should get tested?
- Anyone with symptoms
- Anyone who has had close contact with someone who has COVID-19
- Anyone that has been asked by public health authorities to get tested
To find out if you should go and get tested, use the COVID-19 Symptom Self-Assessment Tool.
Get an appointment quickly at a Designated Testing Clinic
- by filling out the online form : cv19quebec.ca
- or by calling 450 644-4545 or 1 877 644-4545
Designated Testing Clinic WITH AN APPOINTMENT
Disclosure of test results
Considering the high number of diagnostic tests, it is possible there will be a delay in providing results. However, if you have not received a result within 72 hours of taking the test, contact your CISSS (which is my CISSS?). Provide your first and last names, date of birth, address, telephone number, date and location of test. A professional will return your call within 24 hours.
- CISSS de la Montérégie-Ouest: 1 800 700-0621, ext. 2301 or email@example.com
- CISSS de la Montérégie-Centre: 450 443-7400, ext. 2745 or firstname.lastname@example.org
- CISSS de la Montérégie-Est: 450 771-3333, ext. 7437 or email@example.com
Are you worried about your health?
If your condition requires immediate assistance, dial 911.
For advice concerning your state of health or that of a relative or friend, you can call Info-Santé at 811 at any time, 24 hours a day, 7 days a week.
Do you need a medical consultation?
If you have a family physician, make an appointment with your family medicine group or medical clinic. If your doctor is not available, check whether you can consult another physician in the clinic.
If you do not have a family physician, or your physician cannot see you within a reasonable period, you can find a walk-in clinic by consulting sante.gouv.qc.ca
Medical consultation for children from 3 months to 16 years of age
In the Montérégie, clinics for children, cliniques désignées pédiatriques (CDP) offer medical consultations for children from 3 months to 16 years of age who do not have access to a family physician.
To obtain an appointment in a CDP, please telephone 450 644-4545 or 1 877-644-4545.
Worried about your mental health?
The stress generated by the crisis is a normal defence mechanism, but that doesn’t change the fact that it’s unpleasant. However, you can do something about it.
If you are feeling stressed, anxious, or depressed, you can consult the document created by the MSSS that explains the ways in which stress, anxiety and depression can manifest, and ideas for taking care of yourself.
- The Getting Better My Way digital tool can help you feel better. This emotional health self-management tool allows you to put in place concrete actions adapted to your situation and your needs.
- Stress, Anxiety and Depression Associated With the Coronavirus COVID-19 Disease
- The Self-Care Guide - COVID-19
- Information sheets: Don’t forget about mental health!
Other resources are also available to support you as needed:
- Info-social at 811
24/7 service. The professionals at 811 will give you advice and answer your psychosocial questions. They may also refer you to an appropriate resource within the health and social services network or in the community, as needed.
- CLSC psychosocial services intake department
24/7 service. Leave a message and a psychosocial worker will call you back. They will analyze your situation and refer you to the appropriate service or to a community resource, as needed.
- CLSC de la Vallée-des-Forts: 450-358-2572, ext. 4510
- CLSC du Richelieu: 450-658-7561, ext. 4510
- CLSC Samuel-de-Champlain: 450-445-4452, ext. 2666
- CLSC St-Hubert: 450-443-7400, ext. 7318
24/7 service. If you or a loved one is in distress, you can call 1-866-APPELLE (277-3553) toll-free, anywhere in Québec. Suicide prevention centres are staffed by professionals, qualified counsellors, and trained volunteers to address all your requests for help and answer your questions.
Prevention and symptoms
For more information about how to protect yourself from coronavirus (COVID-19) and identify the main symptoms, visit quebec.ca/en/coronavirus. General health recommendations (hand washing, face coverings, isolation, etc.)
Wearing a face cover or a mask
Wearing a face cover or mask is now mandatory upon entering in our facilities, as it is everywhere in Quebec, for anyone 12 years of age and over. This rule applies to all our facilities, including our hospitals, CLSCs, CHSLDs, administrative establishments, outpatient clinics, family medicine groups, etc.
Procedural masks compulsory for some users
Please note that procedural masks are compulsory in the following situations and will be provided:
- Users presenting flu like symptoms, gastroenteritis or any COVID-19 symptoms;
- Visitors, caregivers and attendants of a hospitalized individual or a resident in a CHSLD
Exemption for wearing a face cover or a mask
Children under the age of 12 and anyone with a specific medical condition that precludes wearing a face cover or mask, in particular those who are unable to put on or remove their mask themselves.
Specimens by appointment only
The specimen centres at the CISSS de la Montérégie-Centre have now reopened, but by appointment only.
This measure took effect on Monday, March 16, 2020, until further notice, and will serve to limit the number of people in our waiting rooms.
Appointments for specimen collections must be made online at santemc.quebec/prelevements.
To limit the spread of COVID-19 in our short- and long-term care centres, only visits by support persons (for users) and informal caregivers (for residents) will be allowed to continue; visits for humanitarian reasons are also permitted.
Informal caregivers are defined as follows:
An informal caregiver is someone who, on a continuous or occasional basis, provides support to a loved one who has a temporary or permanent disability and with whom they share an emotional bond, whether or not they are family. Support is provided on a non-professional, informal basis and regardless of the loved one’s age, living environment, or the nature of their disability, whether physical, psychological, psychosocial, or otherwise. Support can take a variety of forms, such as personal care assistance, emotional support, or help with organizing care.
The exclusion criteria for informal caregivers and visitors are as follows:
- people infected with COVID-19;
- people suspected of having COVID-19 due to the presence of compatible symptoms;
- people who are symptomatic pending a COVID-19 test result;
- people who have had close contact with a confirmed case;
- people who have been instructed to self-isolate by public health authorities.
In the current context of the COVID-19 pandemic, visits to users of Charles-Le Moyne Hospital and Haut-Richelieu Hospital are permitted, under certain conditions.
One or two visitors and / or caregivers can accompany a user at the same time, with some exceptions.
However, the usual rules must be followed, including infection prevention and control directives which apply to each of the companion caregivers in order to ensure everyone's safety:
- Wear the procedural mask at all times;
- Wear personal protective equipment (PPE - gown and gloves) when required, depending on the isolation of the patient;
- Remain isolated in the room except when arriving and leaving;
- Wear an ID bracelet to ensure that only those family caregivers initially identified are allowed to accompany the user;
- It is not possible to eat or drink in the patient's room.
Visits for persons in palliative and end of life care
Visits are permitted for persons in palliative and end of life care in all environments. To find out the instructions associated with these visits, please consult the manager of your loved one's care unit.
Specific instructions for the Oncology sector
For Oncology, the presence of a companion caregiver is limited to specific cases, with the authorization of the clinical team. For example, for users who need a specific support, or during visits in which important results will be discussed in regard to the patient's course of treatment. In Pediatric Oncology, a parent is authorized to remain at the child's bedside.
Specific instructions for certain care sectors
Emergency room: A single companion caregiver per user is authorized, unless the presence of other individuals is required for medical reasons or for the announcement of bad news. Visits may be temporarily prohibited in the event the Emergency is overcrowded.
Birthing: A spouse or significant person is authorized during the birth or caesarean and during the post-natal stay. A second companion is also allowed during the birth (except in an operating room) and during the post-natal stay. Visits (siblings and extended family) are permitted during the post-natal stay with a maximum of two people at a time (including the 2nd parent or companion). Visitors must be 18 years of age or over.
Neonatology and Pediatrics: The presence of the parents is authorized. Visits (siblings and extended family) are permitted during the post-natal stay with a maximum of two people at a time (including the 2nd parent or the companion). Visitors must be 18 years of age or over.
Accompaniment by one person is permitted if the latter is required for medical purposes (cognitive disorder, mobility assistance or the announcement of a diagnosis or treatment for which the physician asks that the user be accompanied, or other). One person only (companion or caregiver) is authorized.
- The companion must be over the age of 18 years. The visit must be safe and appropriate.
- The companion must respect certain conditions (related to the context of vigilance associated with COVID-19).
If the companion presents one or more symptoms of COVID-19, their presence will not be authorized. Symptoms are: fever, appearance or recent aggravation of a cough, breathing difficulties, sudden loss of smell or taste, muscle pain, intense fatigue, headache, significant loss of appetite, sore throat and diarrhea.
For appointments in Oncology or in Haemodialysis, the companion must respect specific conditions. The care personnel will provide details.
A person may be present, under certain circumstances, during medical imaging examinations. This is the case for obstetric ultrasounds, examinations carried out for pediatric clients, or for clients experiencing a loss of autonomy or who have mental disorders.
In view of current developments in the pandemic, visits to residents of the 8 CHSLDs in the territory of the CISSS de la Montérégie-Centre have now been restricted until further notice. Accordingly, other than humanitarian visits, only visits by natural caregivers will be permitted.
Here are the specifics for each of our eight CHSLD's (french only).
Support person for users of first line ambulatory care and services
A user may be accompanied for medical reasons (cognitive impairment, mobility assistance, announcement of a diagnosis/treatment for which the physician asks that the user be accompanied, or other). Only one person (support person or caregiver) is permitted.
- The support person must be over 18 and behave safely and appropriately.
- The support person must comply with the preventive measures related to COVID-19.
If the support person has symptoms of COVID-19, they will not be allowed into the facility. Symptoms include fever, new or worsening cough, difficulty breathing, sudden loss of smell or taste, muscle pain, intense fatigue, headache, severe loss of appetite, sore throat, and diarrhea.
Situation in the Montérégie region
- COVID-19 data for Montérégie
- Progressive regional alert and intervention system (COVID-19)
- Situation in residences for seniors and vulnerable citizens
- Situation in Schools
- Situation in Hospitals
- Montérégie Map
Call for people with experience or training in health or social services
Anyone with experience or training in health or social services who would like to help in the fight to prevent the spread of COVID-19 is encouraged to visit https://jecontribuecovid19.gouv.qc.ca.
Please include the following information in your message:
- Your full name
- Region where you would like to work
- Position you are qualified to fill
- Desired activity sector
- Valid (or expired) permit from a professional order, where applicable
- Phone number and email
Want to volunteer? https://www.jebenevole.ca/
Thank you for your interest!
List of home care resources
Amid the COVID-19 pandemic, the Direction de santé publique de la Montérégie has compiled a list of key services and resources for people in self-isolation.
Want to know which grocery stores, pharmacies, and community organizations offer home delivery or telephone support?
The attached list is updated regularly.
Given the rapidly evolving nature of the situation, note that we cannot guarantee the real-time accuracy of the information in this document.
List of grocery stores, community organizations, and pharmacies offering delivery services, telephone support, or other home care services (French only)
Tools for pregnant women and new mothers
- From Tiny Tot to Toddler
- Breastfeeding during the Pandemic - Information for Parents Self-Care Guide - COVID-19
- The Self-Care Guide - COVID-19
- Être enceinte et avoir un enfant au temps de la COVID-19 : des consignes pour bien vivre cette expérience extraordinaire en période singulière (French only)